He has also written 6 best sellers on customer experience and service excellence.
He is the foremost expert on this topic in the world. More importantly his ability to convey it and help companies to build strategies that work is unsurpassed by anyone else in the world.
I am so excited to have Joseph and his wife here in South Africa as my personal guests and in so doing I have convinced him to do this 1-day workshop that will probably never be repeated in South Africa again. You have to hear this amazing man talk about a topic that so few businesses realise the impact of. It is life changing.
The Zappos Experience: 5 Principles to Inspire by Joseph Michelli
Businesses become so focused on finding new ways of acquiring new customers that they neglect one of their biggest assets which is their current database. The top performing companies in the world focus on repeat business through building sustainable relationships with their existing clients and turning them into their biggest fans and advocates, Apple and Amazon are clear examples of this ideology.
So close that you tell them what they need well before they realize it themselves. In this very special exclusive one day event Dr. Michelli will help you develop a customer experience action plan complete with:.
Defined customer experience objectives. An approach to infusing your brand identity into your overall customer experience strategy. Tools for creating persona-based customer journey maps. Tactics for selecting people, products, processes, and technologies which will maximize perceived customer value.
- Law of Attraction Affirmations.
- Pinocchio (Italian Edition).
- NASCAR Drivers Vol: 2 (Name Game).
- La Luna nell’Arno di Ischia (Italian Edition)!
- Join our email club...;
Resources to identify high-value customer touchpoints. Now, thanks to Joseph Michelli, you can learn exactly how Zappos hit it big and how you can too. By using the five principles Joseph has distilled, you can supercharge your efforts and start down the path to legendary success.
Guest Post: The Zappos Experience – Getting Caring Right!
Joseph helps us all understand how to achieve a little more of that Zappos magic and happiness being crafted by one of the most influential companies of our generation. Joseph A. Michelli, Ph. His insights encourage leaders and frontline workers to grow and invest passionately in Want to grow your network and get new clients but you hate the idea of going to networking events?
When you know your Networking Personality it's so much easier to find people to do business with.
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- The Zappos Experience: 5 Principles to Inspire, Engage, and Wow.
- Economic Management of Marine Living Resources: A Practical Introduction.